Refund policy
Return & Refund Policy
At Famacares we want every order to arrive in perfect working condition. Because many of our products are personal-care and daily-living aids, we do not accept returns for a change of mind. If something is wrong with your order, though, we will make it right.
Damaged, defective or incorrect items
If your item arrives damaged, does not work as it should, or is not what you ordered, please email us at support@famacares.com within 30 days of delivery with:
- your order number,
- a short description of the problem, and
- clear photos or a short video showing the issue (plus the shipping label if the package was damaged).
Once we have reviewed your request, we will send you a free replacement or issue a full refund to your original payment method, whichever you prefer. In most cases you will not need to send the item back. If we do need it returned, we will send you a prepaid return label.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take a few extra business days for the refund to appear on your statement.
Order cancellations
Need to cancel? Email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Once an order has shipped it can no longer be cancelled, but you are still covered for damaged, defective or incorrect items as described above.
Your statutory rights
This policy does not affect your statutory rights under the consumer laws of your country. Customers in the United Kingdom may cancel an online order within 14 days of receiving it under the Consumer Contracts Regulations: email us within that period, return the item unused and in its original packaging within 14 days of telling us, and we will refund the item price and the standard delivery charge (return postage is paid by the customer). This right does not apply to items sealed for health or hygiene reasons once they have been unsealed. Customers in Australia also benefit from the consumer guarantees under the Australian Consumer Law.
Questions?
Email us at support@famacares.com and we will be glad to help.